You Don't Have To E Mail Me More Than Once!

Ok, so since my blog is about people and how they can urk ya, I have a new one.

For those that don't know, I work in the health care industry. Specifically, I work for one of the most well known companies in America: just thing BLUE. My offcial title is Coordination of Benefits Specialist. What this means, in a nutshell, is that I ATTEMPT to ensure that our members have correct information on file so we can process, and hopefully PAY their medical claims correctly, accurately and timely.

Every day I have an issue with some member who refuses to provide the information we have asked them to provide. They get mad and SCREAM in writing on the form we sent them. The thing is, they spend time SCREAMING in caps...but refuse to include the information we asked for. I mean, if you take the time to write:

"THIS IS THE FOUTH TIME I HAVE PROVIDED THIS INFORMATION TO YOU
MORONS. CAN YOU PLEASE GET THIS RIGHT?!?!?!?!"

The thing is, they didn't provide ANY information; just this rant. How can I update something you didn't provide?!?!?!?



Another aspect of my job, most recently added to my list of hats, is to work with ALL the special groups. There are certain employers that have a contract with our company to complete their work in a faster time frame. Some of these groups have a 1 day turn around, some have 14 days. It is my job to follow any cases that come to my department and be sure they are resolved within the contracted time frame. Part of this includes sending a case to a co-worker on my own team, to have them complete something they have started. I am a telecommuter, which I LOVE, so the best way I can communicate with my teammates is via email.

So today, I sent an e mail to a representative and advised her that case 123456789ABC (cases are totally made up and in no way reveal PHI) was in her tickler and needed to be completed today. I continued down my spreadsheet of aged cases, sending e mails to each representative that had a case that needs attention TODAY. After a few e mails, I came across another case that the same first rep had in her tickler. So I emailed her again and advised her that case 987654321ABC needed to be completed as well. What was her response?!?!?!?!?

Well, see for yourself:

"You only need to send one email. I will as soon as I can."

Well, well, well. I WANTED to respond with this:

"Well excuse me, "Ms. I-can't-seem-to-concentrate-enough-to-Notice-these-are-different-cases"

I THOUGHT that we were all professionals here.

I THOUGHT we were supposed to HELP each other out.

I THOUGHT we were all on the same page.

I THOUGHT this was a company where we had mutual respect for each other's strengths.

Thank you for opening my eyes to your inadequacies. I will just take ALL your work from now on and do it for you so you don't have to feel as though we are too demanding.

Please forgive me for thinking you could actually DO the work you are paid to do.

I am sorry that I misunderstood your weaknesses.

In the future, if you will just promise to respond in this same, rude, disgusting manner;

I will be certain to NEVER expect better than mediocre work from YOU. "

Whew!! That felt good. So, I DIDN'T respond that way and told her:

"There are different case numbers; I wouldn't send a new e mail for the same case.......

I send one as I come across them
Thanks so much for understanding. =0) "

See? I can be reasonable. I LOVE my job.......I just can't stand the imbiciles I work with!!

Glad I work at home. God Bless You. And remember:

DO YOUR BEST WORK ALL THE TIME AND THE WORST WORK

IS STILL NOT ALL THAT BAD!!